Protecting paws on every adventure.
Refund Policy
Last updated: 10 October 2026
We hope you and your dog love your Safety Furst harness. If the fit is not right, you change your mind or something is wrong, please contact us.
Email: safetyfurstfordogs@hotmail.com
Website: https://safetyfurstfordogs.com
Nothing in this policy limits your statutory consumer rights.
1. Changing Your Mind
You can cancel a standard online purchase without giving a reason until 14 days after the day you receive your goods.
If items from one order arrive separately, this period generally ends 14 days after the day you receive the final item.
Email us with your order number and a clear statement that you wish to cancel. You can also use the optional cancellation form in our Terms & Conditions.
You must send the goods back within a further 14 days after notifying us. Contact us for the return address and instructions. Your cancellation does not require our approval.
2. Checking the Fit
You may reasonably inspect the harness and carefully try it on your dog indoors to check the fit.
Please avoid outdoor use, washing or handling beyond what is needed to check its size, characteristics and function.
Opening the packaging or reasonably checking the fit does not remove your cancellation right.
Where handling goes beyond what is necessary and reduces the product’s value, we may make a proportionate deduction from your refund where legally permitted. We will explain any deduction.
3. Preparing Your Return
Please package your return securely and include your order number.
Where you cancel the full harness package, return the items supplied with it, including the free tracking tag. If the tag has been paired, please remove it from your account before returning it.
The tracking tag is supplied at no additional charge. We will not apply an arbitrary tag fee or restocking charge.
Original packaging is helpful but is not a condition of your statutory cancellation rights. Please keep proof of postage.
4. Return Postage
For a change-of-mind or sizing return, you are responsible for the direct cost of return postage.
If we supplied faulty, damaged or incorrect goods, we will cover reasonable return costs. Contact us so we can arrange the return.
5. Refunds
For a valid cancellation, we will refund you without undue delay and no later than 14 days after:
-
We receive the returned goods; or
-
You provide evidence that you sent them back, whichever happens first.
If your order has not been dispatched, we will refund you within 14 days of receiving your cancellation notice.
Refunds are made to the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
Your bank or payment provider may take additional time to display the payment in your account.
6. Original Delivery Charges
If you cancel your entire order, we will also refund the cost of our least expensive standard delivery option.
If you selected an upgraded delivery service, the additional cost above standard delivery is not refundable for a change-of-mind cancellation.
7. Faulty, Damaged or Incorrect Items
We are responsible for supplying goods that are of satisfactory quality, fit for purpose and as described.
If there is a problem, email us with your order number and a description. Photographs may help us investigate, but are not a condition of your rights.
You normally have a 30-day right to reject goods that do not meet these requirements and receive a refund. After that, you may be entitled to a repair or replacement and, in appropriate circumstances, a refund or price reduction.
Where a faulty-goods refund is due, we will issue it without undue delay and within 14 days of agreeing that you are entitled to it.
These rights also apply to the tracking tag supplied with your harness, even though it is included at no additional charge.
8. Product Care and Damage
Always remove the tracking tag or any other electronic device before washing the harness. Follow the supplied care instructions.
Damage caused solely by misuse, chewing, incorrect washing or normal wear is not necessarily a product fault. However, this does not affect your rights if the product was defective, insufficiently durable or not as described.
9. Exchanges
If you would like a different size or design, email us to discuss availability and the next steps.
An exchange request does not affect your cancellation or faulty-goods rights.
10. Sale Items
Sale and discounted items have the same statutory cancellation and faulty-goods rights as full-price purchases.
11. Missing Deliveries
If your order has not arrived, contact us so we can investigate and arrange an appropriate solution.
Please see our Shipping Policy for further details.
12. Contact Us
For help with a return, exchange or refund, email: