Protecting paws on every adventure.
Shipping Policy
Last updated: 10 October 2026
Thank you for shopping with Safety Furst for Dogs. This policy explains delivery arrangements and what to do if you need help with your order.
Website: https://safetyfurstfordogs.com
Email: safetyfurstfordogs@hotmail.com
Where we deliver
Available delivery destinations and options are shown at checkout.
If your address is not accepted, please email us before placing an order so we can confirm whether delivery is possible.
Delivery costs
Delivery charges are shown at checkout before you pay.
Costs may vary depending on your destination and the delivery option selected. Any free-delivery offer will include its conditions on our website or at checkout.
Processing and delivery times
Any processing time and estimated delivery timeframe will be shown at checkout or on the relevant product page before you order.
Processing time is the time needed to prepare your order. Delivery time is the time your parcel takes to arrive after dispatch.
Unless we agree a different timeframe with you, we will deliver your order without undue delay and within 30 days of your order.
Pre-order items, where offered, will have a separate expected dispatch or delivery timeframe clearly stated before purchase.
Order updates and tracking
Please check that your email address is correct so you can receive updates about your order.
Where your delivery service includes tracking, we will provide the tracking details when available.
If you have not received an expected update, check your junk folder or contact us.
Delivery delays
Delivery can occasionally be affected by busy periods, severe weather or courier disruption.
If we become aware of a significant delay, we will contact you with an update.
Please email us if your order has not arrived within the stated timeframe. We will investigate and explain the next steps.
Delays do not remove your legal rights.
Incorrect delivery details
Please check your delivery address carefully before completing your purchase.
If you notice a mistake, email us as soon as possible with your order number and the correct details.
We will try to update the address before dispatch, but changes may not be possible once the parcel is on its way.
Any reasonable additional delivery charge caused by an incorrect address will be explained and agreed with you before
redelivery.
Missed deliveries and returned parcels
If you miss a delivery, follow the courier’s instructions to arrange redelivery or collection.
If a parcel is returned to us, we will contact you to discuss redelivery or any applicable refund. Any additional charge will
be explained before you agree to it.
Lost or missing parcels
If tracking shows your parcel as delivered but you cannot find it, check with other members of your household and any delivery location you authorised.
If it is still missing, contact us with your order number. We will investigate with the delivery provider.
Where we arrange delivery, we remain responsible for the goods until they reach you or someone you nominate to
receive them. We will arrange an appropriate solution where an order is lost in transit.
Damaged or incorrect items
If your order arrives damaged or contains the wrong item, please email us as soon as reasonably possible.
Include your order number, a description of the issue and photographs if available. Photographs can help us investigate, but are not a condition of your legal rights.
We will work with you to arrange an appropriate replacement, refund or other remedy.
International delivery
If international delivery is available, the options and charges will be shown at checkout.
Any arrangements for import duties, taxes or customs charges will be explained before purchase. Customs checks may affect delivery times.
Please contact us before ordering if you are unsure about delivery to your country.
Your rights
Nothing in this policy limits your statutory consumer rights, including your rights where goods arrive late, are faulty or are not delivered.
For questions about delivery, please contact: